Team Hero

A life-sized Iron Man statue is prominently displayed, positioned as though in motion with an outstretched arm. Behind it is a large poster featuring Spider-Man. The setting appears to be in a retail space with shelves on the side showcasing LEGO sets related to the Avengers theme. Above is a prominent MARVEL logo, adding to the superhero theme of the display.

— PRIVACY POLICY —

(Full Content)

1. Introduction

TEAM HERO is committed to protecting personal and business data in accordance with Indian data protection laws, including the Information Technology Act, 2000 and related rules.

This Privacy Policy explains how TEAM HERO collects, uses, processes, and safeguards information when providing WhatsApp API and RCS messaging services.

2. Information We Collect

A. User Information

  • Name
  • Business name
  • Contact number
  • Email address
  • GST/KYC documents

B. Device Information

  • IP address
  • Browser type
  • Device identifiers
  • Login timestamps

C. Cookies & Tracking

  • Session cookies
  • Usage analytics
  • Performance monitoring data

D. Message Data

  • Template submissions
  • Message content (as required for processing)
  • Delivery reports
  • Consent logs
  • Opt-in timestamps

3. Purpose of Data Collection

TEAM HERO collects data to:

  • Enable messaging services.
  • Verify business accounts.
  • Ensure compliance with Meta and telecom rules.
  • Improve system reliability.
  • Provide technical support.

4. Consent for WhatsApp & RCS Data Processing

Users must obtain explicit opt-in consent before messaging customers.

TEAM HERO processes messaging data solely for service execution and does not independently determine message recipients.

5. Legal Basis for Processing

Data is processed based on:

  • Contractual obligations
  • User consent
  • Legal compliance requirements
  • Legitimate business interests

6. How We Use Collected Data

Data may be used to:

  • Facilitate message delivery
  • Manage templates
  • Improve service quality
  • Prevent fraud
  • Provide reporting analytics

We do not sell personal data.

7. Data Retention & Deletion

Data is retained:

  • For the duration of service agreements.
  • As required under Indian law.
  • For dispute resolution purposes.

Deletion requests may be processed subject to regulatory requirements.

8. Data Sharing with Third Parties

Data may be shared with:

  • Meta Platforms (WhatsApp processing)
  • Google (RCS infrastructure)
  • Telecom operators
  • Cloud hosting providers
  • Regulatory authorities if legally required

All third parties are bound by confidentiality obligations.

9. Security Measures & Encryption

TEAM HERO implements:

  • SSL encryption
  • Secure data hosting
  • Access controls
  • Firewall protection
  • Encrypted transmission channels

No digital system is completely immune from risk.

10. Cookies & Tracking Technologies

Cookies are used to:

  • Maintain sessions
  • Analyze performance
  • Improve user experience

Users may disable cookies via browser settings.

11. Data Transfer & Storage (India-Based)

Data is primarily stored in India or in compliant cloud environments.

Cross-border transfer may occur where required for WhatsApp or RCS processing under appropriate safeguards.

12. User Rights

Users may request:

  • Access to personal data
  • Correction of inaccurate data
  • Deletion where legally permissible
  • Withdrawal of consent

Requests can be made via email.

13. Policy for Children

TEAM HERO does not knowingly collect data from individuals under 18 years of age.

14. Updates to Privacy Policy

This Policy may be updated periodically.

Updated versions will be published on our website.

15. Governing Law (India)

This Privacy Policy shall be governed by the laws of India.

Courts in Pune, Maharashtra shall have exclusive jurisdiction.

16. Contact Information

TEAM HERO
Flt No 502, Bhairavnath Nagar
NDA Road, Uttamnagar
Pune – 411023, Maharashtra
Phone: 7709463840
Email: viveknaidu01@gmail.com

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